Jobs in Durham, NC

About the role

As our Client Account Director for our Amazon relationship, you will serve as the primary commercial and strategic owner of one of our most critical and complex client partnerships. This is a hands-on, high-impact individual contributor role focused exclusively on deepening, expanding, and protecting our footprint within Amazon, spanning their AI, Alexa, AWS, and broader machine learning organizations. You will operate at the intersection of artificial intelligence, data operations, and enterprise account management, bringing a strong understanding of the full AI data lifecycle from initial collection and annotation through to validation, fine-tuning, and model evaluation. Our service offerings span the breadth of what modern AI development demands. On the Generative AI side, we partner with clients to build human-aligned datasets for fine-tuning and evaluating large language models, supporting workflows including Supervised Fine-Tuning (SFT), Reinforcement Learning from Human Feedback (RLHF), red teaming, and bespoke dataset creation across more than 20 domains and 100 languages. We deliver data for AI & robotics to help robotics labs with sensor setups, hardware integration, foundational training/simulations, and real-world interactions. In the arena of data for search & ads we leverage two decades of experience in delivering uninterrupted data that powers the world's leading search and content platforms. Rounding out our portfolio, we offer a library of off-the-shelf datasets purpose-built for training and evaluating LLMs, computer vision models, and audio AI systems, providing clients with accessible, cost-effective solutions ready for immediate integration.

What you'll bring

• 2+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services.
• Deep familiarity with data workflows and quality frameworks across modalities, text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation.
• Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with both technical and business audiences.
• Demonstrated track record of growing complex, multi-stakeholder enterprise accounts with long sales cycles and large contract values.
• Exceptional executive presence and communication skills, with the ability to engage credibly at the Director and VP level within a large, matrixed organization like Amazon.
• Proficiency with Salesforce and enterprise account management methodologies.
• A consultative, client-first approach, curious, solutions-oriented, and committed to understanding the client's business before proposing a path forward.
• 7+ years of enterprise account management or strategic sales experience, with a strong preference for candidates who have worked directly with Amazon or other large-scale technology companies.

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