Jobs in Edmonton, Canada

About the role

As an Account Specialist, you will play a key role in maintaining and growing client relationships by delivering exceptional service, managing customer accounts, and ensuring a seamless customer experience. In this role, you will partner closely with Sales Account Executives and cross-functional teams to support host services, coordinate event execution, and drive customer satisfaction. You will be responsible for retaining existing accounts, identifying opportunities to expand business through renewals and premium offerings, and building long-term partnerships with customers. Through your strong communication, organizational, and relationship-management skills, you will contribute to customer loyalty, revenue growth, and overall business success. This is a full-time hourly remote role. For high-value accounts, serve as an operational touch point who partners with respective Sales Account Executive colleagues to focus on providing quality host services and event management ensuring host satisfaction with Everest products and services. For lower-value accounts, serve as a sole point of contact who retains current accounts by meeting and exceeding customer needs through building strong relationships and delivering quality service. Drive sales expectations and results through the selling of renewal businesses and premium packages within assigned sales territory. Directly responsible for maintaining long-term relationships with customers, the preservation of our customer base and upselling into existing customer accounts.

What you'll bring

• High school diploma or equivalent and relevant post-secondary coursework/formal customer service training.
• 3-5 years of customer service experience or an equivalent combination of education and experience.
• Intermediate to advanced computer skills, including using Google platform and Microsoft Office-Excel, Word and PowerPoint.
• Excellent verbal, written, listening and interpersonal skills.
• Strong problem solving and organizational skills.
• Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or escalated customers.
• CRM proficiency: Everest salespeople run their business on Salesforce.com so we highly value your experience in using CRM to document all customer touchpoints and any customer requirements / preferences collected
• Ability to handle confidential information.
• Application Deadline: August 18, 2026
• Please note that while all qualified applicants are encouraged to apply, a strong internal candidate has been identified and will be considered as part of the selection process.