(Remote) Support Analyst
Edmonton, AlbertaAll locationsEdmonton, AlbertaBritish Columbia, CanadaRemote - AlaskaVirginia, United StatesVermont, United StatesUtah, United StatesTexas, United StatesTennessee, United StatesGuelph, OntarioSouth Carolina, United StatesOntario, CanadaNova Scotia, CanadaCalgary, AlbertaBurnaby, British ColumbiaNorth Carolina, United StatesNew Hampshire, United StatesNew Brunswick, CanadaBangor, MaineAllen, TexasAlbany, New York Remote
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About the role
In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems. This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.
What you'll bring
- Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
- Strong technical aptitude with proven troubleshooting and problem-solving skills
- Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
- Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
- Strong analytical skills with the ability to make sound, independent decisions
- Self-motivated, adaptable, and able to work both independently and collaboratively within a team
- Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred
- Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
- Experience in troubleshooting APIs and/or web services preferred.
- Knowledge of Apache Tomcat configuration and troubleshooting is preferred.