Jobs in El Segundo, CA

About the role

We are seeking an IT Support Specialist to join the KRAFTON Americas IT team and serve as the primary IT support resource for Eleventh Hour Games (EHG), a KRAFTON studio. This is a KRAFTON Americas / KA IT position reporting into KA IT, with EHG as the primary supported studio. The role will help EHG operate within the KRAFTON technology ecosystem by providing day-to-day IT support, workstation and endpoint administration, equipment handling, user access coordination, security follow-through, and escalation coordination with KA IT and HQ IT. This position is embedded in KA IT and will be trained, managed, and supported by the KA IT team. The primary day-to-day focus is EHG support; however, because the role is part of KA IT, the employee may also support broader KA IT needs as assigned when priorities allow. Likewise, when EHG support needs exceed what one person can reasonably manage, KA IT will provide escalation support, backup coverage, and additional assistance.

What you'll bring

• 3+ years of experience working in an IT support, IT operations, desktop support, systems support, or similar role.
• technology certifications and/or equivalent work experience may be used in place of a degree.
• Strong knowledge of Windows and macOS operating systems, application support, troubleshooting, and endpoint administration.
• Working knowledge of Linux and Windows Server environments.
• Experience with Active Directory, identity and access management concepts, group membership, permissions, and user lifecycle support.
• Experience with endpoint and device management tools such as Intune, Jamf, SCCM, or similar platforms.
• Strong knowledge of networking principles and technologies, including DNS, DHCP, VLANs, VPN, wireless, firewalls, and general LAN/WAN troubleshooting.
• Experience with incident management, request management, change management, documentation, and ticketing systems such as ServiceNow, Jira Service Management, or similar tools.
• Ability to support remote and distributed users while also managing physical equipment, inventory, staging, storage, and shipment workflows.
• Excellent problem-solving skills with the ability to prioritize multiple requests, communicate status clearly, and manage follow-through across teams.
• Excellent communication, customer service, teamwork, and stakeholder-management skills.
• Comfort working with administrative access and sensitive systems in a security-conscious environment.