vTech Solution Verified 16h ago
Help Desk Analyst
Harrisburg, PA, United States On-site
Salary not listedPaySalary not listed
TypeContract
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
What you'll bring
- Experience with call tracking and ticketing software
- · Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- · Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware and systems
- · Ability to support users with limited knowledge of computers, software, hardware and systems
- Excellent communication skills and telephone manner.
- · Excellent communication skills and telephone manner.
- Excellent organizational skills
- · Excellent organizational skills
- Incident Management experience – Managing incidents including business expectations and communication
- · Incident Management experience – Managing incidents including business expectations and communication