Jobs in Herndon, VA

About the role

Apogee's ideal Systems Administrator will be providing support for a comprehensive suite of applications. The necessary support & services include systems administration & Tier 2 help desk support in a 24/7 environment. If you enjoy Systems Administration, this position is for you! The Sponsor requires a team to perform support for a comprehensive suite of applications, which serve as the primary means of communication between Sponsor headquarters, offices, and industry partners. The message storage and retrieval systems enable searching, search term storage, role-based access control, advanced security controls to protect sensitive information and the administrative tools necessary to provision, manage, and dispose of sensitive account bins used to control access to families of protected documents and systems. The necessary support and services include systems administration and Tier 2 help desk support in a 24/7 environment. The Team will be merging with another team that currently provides Tier 1-3 support for other mission applications The Team of Systems Administrators will provide support 24x7x365, appoint a lead or designated team member who shall be responsible for managing the team's schedule, and be accountable for scheduling and assigning the appropriate number of staff for each shift, as per an agreed-upon schedule. The schedule shall be agreed upon in advance and changes to the schedule shall be communicated to the Sponsor in advance The Team will oversee the daily performance of IT messaging systems while maintaining the record of daily data communication transactions, problems and remedial action taken, and installation activities, record incidents and provide support to users, provide customer support service as a tiered point of contact for all issues relating Sponsor supported applications, and provide technical assistance to IT messaging system users, specifically messaging support

What you'll bring

• Demonstrated experience answering questions via emails, hotline, and tickets
• Demonstrated experience answering users' inquiries regarding computer software and hardware operation to resolve problems
• Demonstrated experience entering commands and observing system functioning to verify correct operations and detect errors
• Demonstrated experience overseeing the daily performance of computer systems
• Demonstrated experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
• Demonstrated experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Demonstrated experience monitoring events and performing corrective actions according to documentation
• Demonstrated experience escalating incident reports to required groups and monitoring incidents
• Demonstrated experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents
• Demonstrated experience updating and communicating with users about the progress of problem remediation
• Demonstrated experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location
• Demonstrated experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location

Benefits