IT Support Engineer
Herndon, VA OR Columbia, MDAll locationsHerndon, VA OR Columbia, MDFull-time, on-site role in Herndon, VAColumbia, MD On-site
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About the role
As a versatile IT Support Engineer, you serve as the critical bridge between foundational operational support and high-level strategic implementation. You are responsible for the health, security, and integrity of the enterprise environment, demonstrating the agility to handle a broad spectrum of challenges—from resolving day-to-day user needs to spearheading complex system-wide architectural improvements. Acting with high autonomy, you manage technical workflows, implement robust security controls, and deliver reliable support while strictly adhering to enterprise standards.
What you'll bring
- Demonstrated experience in rapid diagnostic and resolution of end-user technical inquiries, ensuring high availability and user productivity.
- Must be able to obtain and maintain a TOP SECRET security clearance.
- Proven experience in security-focused IT support within a compliant enterprise environment.
- Demonstrated ability to manage systems and processes independently while meeting rigorous security standards.