Vistra Nuclear Operations Company Verified 11h ago
Manager, Customer Success
Irving, Texas On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They will strategically lead efforts with our third-party contact centers to maximize performance among 200+ Customer Success team members. Oversee data analytic activities that measure and forecast customer lifecycle trends. Partner with cross functional teams to identify areas to improve customer retention and create Formula Won experiences.
What you'll bring
- 3+ years of leadership and management experience
- 5+ years experience performing data analytics / data modeling
- Experience with data software reporting tools such as SQL, Hana, SAS, Snowflake, Excel
- Experience with data visualization tools like Tableau
- Ability to synthesize statistical results into persuasive, easily understood insights that drive business opportunities
- Proven ability to build consensus and work effectively within a cross-departmental team
- Experience gained through college degree programs is applicable to the above referenced skills and experience