Director of Client Services
Louisville, KY On-site
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About the role
Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients. As a Director of Client Services, you will be expected to work in an office environment. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients.
What you'll bring
- Bachelor’s degree in business, communications, management, or a related field
- 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.
- Proven ability to build strong client relationships and lead through complex service environments.
- Strong business acumen with experience managing performance metrics, budgets, and resource planning.
- Excellent communication, presentation, problem-solving, and conflict-resolution skills.
- Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.
- Proficiency with CRM, reporting tools, and Microsoft Office applications.
- advanced degree preferred.