duel-dot-c-om Verified 20h ago
Customer Support Specialist
Malta On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
You are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer. Every user at Duel is a VIP. Act accordingly. If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.
What you'll bring
- A brain
- Thick skin — users will insult you and worse
- Ability to stay calm when everything is on fire
- Genuine desire to help people, not just close tickets
- Troubleshooting instincts and attention to detail
- Comfortable with crypto
- Come keep the cult running.
- Support experience preferred
- remote experience a plus