Associate Operations Manager, Service, Labs (PM Shift)
Maricopa, AZAll locationsMaricopa, AZPhoenix, AZMesa, AZChandler, AZGilbert, AZCasa Grande, AZGlendale, AZScottsdale, AZGreater PHX Area, AZ On-site
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About the role
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites. Foster a safety-first approach to all things Service Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
What you'll bring
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Believe in 1% improvement every day
- Valid U.S. drivers license required and a successful completion of MVR required
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
- Mobile/field service background (preferred)
- Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)