Jobs in Marion, OH

About the role

A Field Service Technician is a client-site facing technician who services lottery retail locations..  They perform client-site servicing, repair, installation, and relocation of company equipment and supplies.  The equipment varies from communication hardware to point of sale and vending equipment.  The Field Service Technician also provides training and preventative maintenance to customers on all aspects of the equipment. This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type.

What you'll bring

• Must have a high school diploma or equivalency.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.

Locations