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Appian Corporation Verified 6h ago

Resource Manager, Customer Success

McLean, Virginia On-site

$125,000–$250,000 a year
Pay$125,000–$250,000
TypeNot specified
Work settingOn-site
Verified listing

JobFig found this opening at its original source and checks that it remains available.

About the role

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

What you'll bring

  • 8+ years of experience in resource management, staffing and deployment, or workforce planning within professional services, consulting, or a technology services organization.
  • Demonstrated track record of building processes and systems from the ground up, not just operating within an existing framework.
  • Experience staffing a population of 250+ billable professionals across concurrent engagements.
  • Direct experience staffing U.S. Public Sector engagements, including LCAT structures and cleared personnel management.
  • Fluency in services economics: utilization, bench cost, services margin, and how staffing decisions impact each of them.
  • Advanced proficiency in Excel or Google Sheets, with hands-on experience in a PSA or resource management platform.
  • Ability to influence senior stakeholders, present with clarity, and drive alignment across functions.
  • Outstanding written and verbal communication skills.
  • Bachelor's degree or equivalent practical experience.
  • Experience in a SaaS or software implementation environment.
  • Experience administering, not just using, a PSA or resource management platform.
  • Familiarity with process automation software and Appian.

Benefits

401(k)Disability InsuranceEmployee Assistance ProgramHealth Savings Account (HSA)Life InsuranceMedical InsuranceParental LeaveRetirement PlanTuition Assistance