Jobs in McLean, VA

About the role

As a Premium Support Engineer , you will be the primary technical authority and strategic partner for our highest-priority enterprise customers. You will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments. You are not just a support contact; you are a "local guide" embedded within the customer’s journey, ensuring their vaultless tokenization architecture is deterministic, resilient, and performant at a scale of billions of daily operations. You will be at the forefront of Capital One Software’s expansion into the B2B market, supporting a "Core Product" proven to handle 150B+ monthly operations. You will work with a product that secures sensitive data while maintaining its utility for high-scale analytics and AI.

What you'll bring

• Bachelor’s Degree
• At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles.
• At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager)
• At least 5 years of experience in security and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments.
• At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes.
• At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs.
• At least 3 years of experience with enterprise data platforms (Snowflake, Databricks).
• 10+ years of experience in IT, DevOps, or Software Engineering.
• Experience supporting highly regulated (PCI-DSS, GDPR, CCPA) financial service environments.
• 7+ years of experience troubleshooting distributed systems in zero-access, air-gapped, or highly restricted self-hosted environments, relying on sanitized logs, CLI diagnostic outputs, and asynchronous screen-shares.
• 5+ years of experience acting as a P1 Incident Commander, with the ability to lead high-stakes "War Rooms," manage executive communications, and navigate Shared Responsibility Model disputes with enterprise Infosec teams.
• At least 4+ years experience with metadata management in enterprise data platforms like Snowflake (SPCS, Native Apps) and Databricks (Unity Catalog)

Locations