Jobs in Mexico City, Mexico

About the role

As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. We are looking for a passionate and proactive individual to join our Customer Success team. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.

What you'll bring

• Proven experience in Customer Success, Account Management, or Customer Experience roles
• Ability to analyze data and apply insights to customer success strategies..
• Experience with customer relationship management tools such as Planhat, or similar.
• Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders.
• Proactive and customer-centric mindset with a strong drive for client success.
• Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments..
• A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.
• Knowledge of AI implementation and experience with technical troubleshooting is a plus.
• preferably within SaaS or AI-driven environments.

Benefits