Quality Assurance/Improvement Manager
Miami Gardens, FL, 33056 On-site
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About the role
The Quality Assurance / Improvement Manager recognizes, respects, and values the role and expertise of children, families, healthcare consumers, community partners, and multidisciplinary providers in the delivery of high-quality, person-centered services. As such, this position is responsible for supporting the coordination, implementation, and continuous evaluation of the organization’s Quality Assurance (QA), Quality Improvement (QI), and Risk Management programs across child welfare, behavioral health, and medical/dental services. In collaboration with the Director of Quality Improvement and Risk Management, the Quality Assurance / Improvement Manager provides oversight of compliance monitoring, performance improvement initiatives, client/patient satisfaction activities, data analysis, and corrective action planning to ensure effective service delivery, regulatory compliance, and achievement of organizational goals. This position also supports organizational quality committees, performance measurement systems, staff training initiatives, and external reporting requirements, while promoting a culture of continuous quality improvement and accountability throughout the Center for Family and Child Enrichment. As such, this position is responsible for supporting the coordination, implementation, and continuous evaluation of the organization’s Quality Assurance (QA), Quality Improvement (QI), and Risk Management programs across child welfare, behavioral health, and medical/dental services. This position also supports organizational quality committees, performance measurement systems, staff training initiatives, and external reporting requirements, while promoting a culture of continuous quality improvement and accountability throughout the Center for Family and Child Enrichment.
What you'll bring
- Bachelor’s degree in related field.
- A minimum of 2-3 years of experience in program administration.
- Working knowledge of quality improvement methodologies and processes.