Jobs in Monterrey, Mexico

About the role

The Business Operations Manager oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

What you'll bring

• 8+ years applicable experience and demonstrated success/knowledge in a Business Operations team
• 3+ years of Manufacturing specialized/industry experience
• Experience leveraging service management platforms (e.g., ServiceNow, EpicCare, Salesforce Service Cloud, or similar) to improve operational efficiency, case management, reporting, and the overall support experience.
• Demonstrated success identifying opportunities to streamline operations through automation, standardization, knowledge management, and continuous process improvement.
• Strong Operational Excellence mindset with experience establishing KPIs, analyzing performance trends, conducting root cause analysis, and implementing measurable improvements to team performance and customer outcomes.
• Experience partnering with business and technical teams to prioritize system enhancements, improve workflows, and ensure tools effectively support evolving business needs.
• Ability to think strategically about how people, processes, and technology work together to build a scalable, customer-focused support organization while fostering a culture of continuous improvement.
• 3+ years in Software Industry preferred

Benefits