Jobs in Mumbai, India

About the role

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) is part of the LinkedIn Talent Solutions organization. The objective of this role is to drive the adoption of our products within our clients and to help our solutions become a mission-critical, irreplaceable part of our client's talent acquisition strategy. You will partner closely with Account Managers to ensure LinkedIn Customers achieve a significant return and feel successful with their LinkedIn investment. The CSM serves as a key project manager and talent advisor to assigned accounts, to support effective onboarding and complex implementation of products for our existing customers. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

What you'll bring

• 7+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management
• Communication
• BS/BA degree from a 4-year college or university
• Recruiting, Learning, Human Capital Management, or other applicable experience
• Demonstrates an innate curiosity and growth mindset
• Strong verbal and written communication skills and technical aptitude
• Excellent organizational, project management, and change management skills
• Demonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value
• Experience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities
• Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint)
• Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
• Analytical Skills