Jobs in Mumbai, India

About the role

Our partner ecosystem is central to how we reach and serve global enterprises, and we are looking for a Partner Solutions Engineer to be the technical cornerstone of that motion. In this role, you will work directly alongside our Global System Integrator (GSI) and regional SI/VAR partners to win strategic deals at the intersection of ITSM and Agentic Automation. You are not a back-office resource — you are the most senior AA technical voice in the room on partner-led opportunities, guiding both the partner and the customer to a successful technical close.

What you'll bring

• 10+ years of overall professional experience, with 5+ years in pre-sales, solutions engineering, or solution consulting roles at an enterprise software or SaaS company.
• Hands-on experience with ITSM platforms including integration patterns, workflow design, and the broader technology landscape.
• Demonstrated experience working within a partner or channel motion: co-selling alongside GSIs, regional SIs, VARs, or system integrators, and understanding how to win through partners rather than independently.
• Proven expertise with enterprise automation platforms - Automation Anywhere, UiPath, Blue Prism, or equivalent including the ability to build and demonstrate production-quality automations and agentic workflows.
• Fluency in the broader enterprise application ecosystem: SAP, Salesforce, Oracle, ServiceNow, Workday, and their integration within automation architectures.
• Working knowledge of agentic AI concepts: LLMs, RAG, prompt engineering, AI agent frameworks, and how they apply to enterprise automation use cases.
• Bachelor’s degree in Computer Science, Engineering, or a related field
• Ability to travel up to 40% to partner and customer sites
• Partner-first mindset: you make partners look good in front of their customers, building trust that drives long-term co-sell relationships.
• Equally fluent with C-suite executives and hands-on technical architects: You can shift register in the same meeting without losing credibility in either direction.
• Deep ITSM domain fluency that lets you speak the language of IT operations, service delivery, and enterprise IT transformation without relying on scripted demos.
• Strong influencing skills without direct authority: You advance deals and elevate partner SEs through expertise, coaching, and earned trust.

Locations