NTT America, Inc. Verified 6h ago
Security Managed Services Engineer (L3)
Mumbai, India On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
The Security Remote Field Service Engineer (L3) is a seasoned engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
What you'll bring
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
- Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Seasoned experience in technical support to clients.
- Seasoned experience in diagnosis and troubleshooting.
- Seasoned experience providing remote support in Security technologies.
- Seasoned experience in relevant technology.