Residential Customer Experience Specialist (Bilingual and Non-bilingual Positions Available)
Norfolk, NEAll locationsNorfolk, NELincoln, NEGretna, NENorth Platte, NEGrand Island, NEScottsbluff, NEKearney, NEEaton, COImperial, NEOmaha, NEHastings, NE On-site
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About the role
Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed. RESPONSIBILITIES: ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
What you'll bring
- High school diploma or equivalent
- 1+ Year(s) of previous customer service experience
- Character is just as important.
- We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.
- Mandatory training for 7 weeks is required, scheduled from Monday to Friday, 9:00 am to 6:00 pm CT, starting from the specified date.
- Role will be 100% in office for both training and post-training schedule.
- Our customer service line operates seven days a week.
- While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.
- People are our passion.
- At ALLO, we don’t treat you like a number.
- You’re a human being.
- Profile of examples or published work preferred