Jobs in North Chicago, IL

About the role

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Great Lakes, IL.

What you'll bring

• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• contact center experience preferred