Supervisor, Access Services - Ortho and HSC
North Little RockAll locationsNorth Little RockLittle Rock Remote
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About the role
This Access Supervisor manages the day-to-day Patient Access outpatient operations of The Orthopedic North Little Rock and HSC locations Rodney Parham. This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the Access Manager and the CABC Director. This position reports directly to the Access Manager. This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well. This position will serve as an advocate for enhanced patient access performance within the team. The position is responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
What you'll bring
- Bachelor’s degree in Business or related field plus three (3) years of registration and/or billing experience, or High School diploma/GED plus seven (7) years of registration and/or billing experience, including three (3) years of experience in a healthcare environment.
- Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds
- Well-developed decision-making skills
- Highly motivated and self-directed individual to establish plans of action
- List of three Professional References (name, email, business title), Resume
- Advanced knowledge of Epic system and third-party payer requirements.