Senior Microsoft Dynamics 365 CE Functional Consultant
Northbrook, IllinoisAll locationsNorthbrook, IllinoisFully Remote (North America) with light travel requirements ( approximately 10 –20%) Remote
$112,700–$169,100 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
IDEX Corporation is seeking a Senior Microsoft Dynamics 365 Customer Engagement (C E ) Functional Consultant to support the continued rollout, stabilization, and optimization of our enterprise CRM platform across multiple business units. This role requires approximately 10 –20% travel for onsite workshops, stakeholder meetings, and key project milestones as needed. This role is a critical contributor to IDEX’s Commercial Excellence and digital transformation initiatives, partnering closely with Sales, Customer Service, Marketing, Operations, and Corporate IT to deliver scalable, high-quality CRM solutions.
What you'll bring
- Dynamics 365 Customer Service
- Business processes
- Functional requirements
- User stories and acceptance criteria
- Translate business needs into fit-for-purpose Dynamics 365 CE configurations, prioritizing out-of-the-box capabilities
- Develop and maintain solution design documentation, process maps, and functional specifications aligned with Microsoft FastTrack Success by Design principles
- Entities, forms, views, dashboards
- Business rules, workflows, and Power Automate flows
- Support data modeling, migration mapping, and integration specifications with marketing platforms, ERP systems, Power BI, and other enterprise solutions
- Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation
- Bachelor’s degree in Business Administr ation, Information Systems, or related field
- 6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant