Jobs in Ogden, UT

About the role

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues.

What you'll bring

• Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team.
• This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues.
• We need someone who is customer service oriented and has a basic knowledge of software development and SQL.
• 1-2 years of technical support or customer service experience and working with software related problems
• Knowledge of SQL, C#, and object oriented programming in general.
• Must demonstrate the ability to learn other languages
• Ability to diagnose and correct software-related issues
• Experience working with LINUX/UNIX operating systems
• Ability to read and understand directions and help document those directions as they relate to understanding software applications
• Learn to teach and train the software application to our customers
• Record steps taken to resolve customer questions or issues