Jobs in Pikesville, MD

About the role

The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming guest experience. This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional and friendly demeanor at all times. This position operates in a fast-paced, guest-facing hotel front office environment requiring frequent standing, direct guest interaction, and the ability to manage multiple tasks simultaneously. The role involves shift-based scheduling, including evenings, weekends, and holidays. Success in this role requires strong communication skills, attention to detail, and a consistent focus on delivering outstanding guest service in a dynamic hospitality environment.

What you'll bring

• High school diploma or equivalent required
• Travel required: No travel required
• position is fully property-based.
• hospitality degree preferred.
• Previous customer service or hospitality experience preferred.
• Certifications: None required.
• hospitality certifications preferred