Jobs in Redwood City, CA

About the role

As an Operations Manager at Snorkel AI, you will own the operational backbone of our Solutions AI delivery organization. You will be accountable for putting the right people on the right work, maintaining clear visibility into execution and financial performance, and driving alignment across pipeline, staffing, delivery, and revenue. You will build the systems, processes, and operating rigor required to scale a high-performing Professional Services organization.

What you'll bring

• You will build the systems, processes, and operating rigor required to scale a high-performing Professional Services organization.
• 5+ years in Professional Services Operations, Delivery Operations, or similar
• Proven experience with resource planning, capacity management, and utilization
• Experience with forecasting, capacity modeling, or financial planning in a services environment
• Proficiency with PSA/PM/CRM tools (e.g., Float, Jira, Salesforce)
• Strong understanding of PS financials (margin, burn, revenue recognition) and associated tools, (Excel/Sheets
• dashboarding/reporting)
• Experience designing or optimizing workflows across multiple systems (PSA, CRM, project management tools)
• Comfortable operating in ambiguity and building processes from the ground up
• Candidate must be located in the United States

Locations