Customer Service Associate
Round Rock, Texas, 78681-1174, United States Hybrid
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About the role
At Wondercide, customer happiness is at the core of everything we do. As a Customer Love Teammate, you’ll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find the perfect product, assisting retail partners, or improving our internal processes, your role will make a meaningful impact. If you thrive in a fast-paced, mission-driven environment and love making people (and their pets) happy, we’d love to meet you! The Customer Service Associate (we refer to the department as ‘Customer Love’) will report to Wondercide’s Customer Love Manager and play a pivotal role in delivering world-class support for our customers across channels. As a Customer Love Teammate, you'll serve as both a trusted customer support expert and product expert, helping customers confidently choose, use, and succeed with Wondercide products across phone, email, chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly contribute to Wondercide's customer happiness while helping improve the way we support customers. We're looking for someone who enjoys learning, solving problems, taking ownership, and continuously improving both the customer experience and the way we work.
What you'll bring
- 2+ years of recent customer service experience.
- Having a passion for delivering outstanding customer experiences is essential
- High comfort with technology and learning to use tools that help our company run better and help our customers interact with us.
- Possess strong knowledge of correct grammar to use in communications across multiple platforms like email, chat, and phone conversations.
- Have an ability to make customers feel heard and cared for, help customers solve problems, and diffuse frustrations.
- Willingness and ability to multitask, help out across the entire company, and take on new challenges.
- We all chip in everywhere we are needed, and this position is no different.
- Bonus points if you have experience with Gorgias, Shopify, Amazon Seller Central, or similar customer support platforms.
- Experience with Wondercide platforms including: Gorgias, Shopify, Amazon Seller Central, Junip, Google Suite, and ClickUp.
- Experience in consumer packaged goods, natural products, or the pet industry.
- Comfortable being live on social media for product demonstrations and answering customer questions.