Jobs in San Juan, Puerto Rico

About the role

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

What you'll bring

• Bachelor's degree in Business Administration or a related field required.
• Minimum of two (2) years of relevant experience in a call center environment required.
• The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Service- and people-oriented, with strong interpersonal skills.
• Must be supportive, communicative, attentive, and able to remain calm and courteous under pressure while effectively handling challenging situations.
• Strong understanding of company products, policies, and services.
• Knowledge of banking products, customer servicing practices, and operational procedures.
• Excellent listening, verbal, and written communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
• Fully bilingual in English and Spanish (written and verbal) required.