Jobs in San Mateo, CA

About the role

Shield AI is seeking a Director of People Operations to lead and evolve our People Operations function as we continue to scale. In this role, you'll shape how we deliver an exceptional employee experience by building efficient, technology-enabled, and AI-powered processes that support every stage of the employee lifecycle.

What you'll bring

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 15+ years of progressive HR or People Operations experience in complex or high-growth environments.
• 7+ years leading People Operations or HR Shared Services teams.
• Experience designing and scaling shared services and service delivery models.
• Proven track record of operational transformation, including automation and AI-enabled solutions.
• Strong expertise in employee lifecycle operations, compliance, and data governance.
• Experience partnering with HRIS and enterprise technology teams.
• Demonstrated success with KPIs, SLAs, and operational reporting.
• Strong leadership, communication, and stakeholder management skills.
• Master’s degree or MBA in a related field.
• Experience in technology, aerospace, defense, or high-growth industries.
• Experience building AI-enabled service models and knowledge management systems.

Locations