Jobs in San Mateo, CA

About the role

As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets. Your expertise in customer success, dentistry, and AI technology will be essential in ensuring our dental practice customers realize maximum value from our platform.

What you'll bring

• Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role.
• At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics.
• Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets.
• Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models.
• Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams.
• Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities.
• Ability to use systems and AI tools to draw conclusions and drive efficiencies
• Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving.
• Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

Benefits

Locations