Senior Technical Support Engineer
San Mateo, CA On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and resolving challenging issues across the entire suite of Verkada products, acting as the team's go-to person for difficult problems, and providing crucial support. Your responsibilities will involve diving deep into intricate customer environments, troubleshooting complex systems, and educating customers and partners on installation and configuration best practices. You will collaborate closely with the Engineering and Product teams to identify and resolve bugs, providing essential feedback to drive product improvement. You will help develop the team by working with other engineers on tough problems, effective communication strategies, and mastery of the Verkada portfolio. We are explicitly looking for a candidate interested in leveraging this role to grow into a team leadership position over time. This role requires that you be on-site 5 days per week at our vibrant headquarters in San Mateo, CA, where collaboration and innovation thrive.
What you'll bring
- 2+ years of professional experience in a Technical Support Engineering or related technical role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited university
- Interest in developing a people management career
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills
- Ability to prioritize in a fast-paced environment, and work well within a team environment
- Demonstrated problem-solving skills and attention to detail
- Experience with electrical devices, Linux, APIs, Python, or other coding languages
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+