Jobs in Santa Monica, CA

About the role

DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination. The Senior Manager, Workplace Experience will serve as lead of the Workplace Experience (WE) teams in Santa Monica and Glendale, leading our efforts in creating inspiring, inclusive and efficient work environments across our two campuses. Reporting into the VP, Partnerships Strategic Planning, the WE team is a highly dynamic group focused on enabling business needs and culture for all tenants in the Santa Monica and Glendale campuses, ensuring implementation and smooth operations of backend and frontend systems, as well as serving as office liaison to business functions and employees alike in close coordination with our business partners across the organization. As the lead of the cross-campus WE team, the Sr. Manager oversees workplace management teams in Santa Monica and Glendale campuses, ensuring seamless operations and a top-tier employee experience. This role is responsible for strategic oversight, high-level problem-solving, collaboration with cross-functional teams as well as liaisoning with senior business unit stakeholders and tenants, both within the DTC organizations and outside, to support the day-to-day operations and long-term planning for office environments. This role requires exceptional stakeholder management, communication and leadership skills, a general customer service mindset as well as the drive to get stuff done and oscillate/differentiate between urgent matters needing prompt attention (such as e.g. an immediate maintenance issue) and longer term projects or programs requiring careful navigation of stakeholders and company policies (such as process design for e.g. campus-wide emergency policy and communications). The right person will be a hands-on everyday leader that simultaneously functions as the face of the campuses for employees, BU leaders, service orgs and guests.

What you'll bring

• BA/BS Degree or equivalent relevant experience
• 8+ years of professional experience in relevant fields, such as Workplace Experience, office operations, facilities, corporate services or similar, of those at least 4+ years in a management or senior-level position
• Demonstrated experience in managing large-scale facilities operations teams, with a deep understanding of system and program implementation, standard operating procedures, and employee service excellence.
• Strong project management and vendor management skillset
• ability to manage complex initiatives from concept to execution
• Extensive experience with workplace management systems, Microsoft Office Suite (Outlook, Excel, PowerPoint) and Google Workspace (Google Sheets, Google Docs)
• Passion for people, culture and employee wellbeing and an innate emotional intelligence with a proven ability to perceive needs, issues, and preferences of others
• Proven ability to think strategically and deliver solutions in a fast-paced, dynamic environment, with strong problem-solving skills and a focus on achieving organizational goals.
• Exceptional verbal and written communication skills, with a proficiency in preparing high-level, professional documentation, including memos, reports, and correspondence.
• Strong initiative and a willingness to get things done with urgency and accuracy.
• Ability to manage multiple requests, stay organized, exercise judgment and prioritize in a fast-paced environment.
• Highly organized and detail-oriented, with a track record of delivering high-quality service and support to diverse stakeholder groups across all organizational levels.