Lead Professional Services Engineer
Santa Monica, CA, United States On-site
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About the role
We’re looking for a lead professional services engineer to run the technical side of a team working on our web-based music distribution platform. You will join a product manager and two additional engineers working with one of the world’s largest music companies to design, develop, and deploy new features. This is a full-time position that will require you to spend eight days per month at our client’s offices (along with a product manager) in Burbank or Downtown Los Angeles. You’ll be the bridge between your engineering team and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams. In some cases you will also be working on technical solutions for our client’s customers (who use OpenPlay), and thus serving as a kind of ambassador for our client’s brand. This is a high-engagement professional services role for a single client where much of your time will be spent uncovering undocumented technical requirements via in person, phone and email conversations.
What you'll bring
- Experience we’re looking for
- Client-services/consulting experience.
- You should have previous experience working with customers to knowledgeably, thoughtfully and helpfully guide discussions and get questions answered.
- Professionalism and resiliency are required traits.
- Software engineering experience on a web, mobile, or other type of client/server application.
- Understanding the structure and behavior common to a client/server application will be necessary for you to speak productively to technical questions with and without your engineering team’s input.
- Console game development sounds really cool but might not transfer over as well.
- TI-86 calculator programming experience probably wouldn’t be a great fit either.
- Academic knowledge of software development.
- In addition to experience making things work, you’ll need to be able to research and articulate a particularly good solution.
- A computer science degree or otherwise acquired understanding of core software development principles would be the best fit.