Jobs in Smyrna, GA

About the role

The Universal Banker II is responsible for delivering exceptional member service, building member relationships, supporting branch operations, and serving as an experienced resource for branch employees. This position combines advanced transaction-processing, account-opening, lending, service, and relationship-development responsibilities while supporting the overall success of the branch team. The Universal Banker II assists with onboarding support, peer mentoring, operational guidance, and reinforcement of sales and service practices while maintaining accountability for individual performance and production goals. The Universal Banker II serves as a branch subject-matter resource and works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity.

What you'll bring

• High school diploma and equivalent years of experience.
• Three to Five years’ experience in a financial branch environment or experience comparable within the financial industry or a retail sales environment
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Experience with the loan application process and standard or typical internal operating policies and procedures.
• Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
• Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Bachelor’s degree preferred.

Benefits