Senior Systems Quality Engineer
South Jordan, UT, United States Remote
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About the role
Cricut is looking for a Senior Systems Quality Engineer to help ensure our products work reliably as complete systems. This role combines hardware test engineering, product quality, reliability testing, Test Development Engineering (TDE), and system-level validation across hardware, firmware, software, manufacturing, and customer use cases. This person will support new product development from early prototypes through mass production and sustaining phases, helping identify risks, validate product performance, troubleshoot failures, and ensure Cricut products are ready for customers. The ideal candidate is hands-on, data-driven, comfortable working in a lab environment, and able to partner closely with hardware, firmware, software, manufacturing, supplier quality, and operations teams. This role will also work closely with Cricut’s ODM and JDM manufacturing partners to monitor and improve product quality throughout all phases of development, manufacturing, and sustaining support. The engineer will play a key role in ensuring Cricut cutting machines and heated products meet system-level quality expectations across software, hardware, electrical, firmware, calibration, and manufacturing readiness prior to release. This role is for someone who can evaluate product quality from the complete customer experience, not just individual components. The right candidate will be comfortable working hands-on across hardware, firmware, software, electrical systems, manufacturing processes, and calibration systems to ensure Cricut products are reliable, manufacturable, and ready for customer release. This engineer will support Test Development Engineering activities throughout product development and mass production to ensure products are properly tested, calibrated, validated, and production-ready. The role will additionally support ODM/JDM manufacturing engagements, helping maintain product quality and manufacturing consistency across global manufacturing partners.
What you'll bring
- Bachelor’s degree or higher in Mechanical Engineering, Electrical Engineering, Computer Engineering, Systems Engineering, Material Science, ora relatedtechnical field.
- 8+ years of hands-on experience in product quality, hardware test, reliability, validation, systems test, embedded systems, manufacturing quality, or a related field.
- Experience testing and troubleshooting electromechanical products.
- Ability to investigate issues across hardware, firmware, software, manufacturing processes, and customer use cases.
- Experience creating test plans, running tests, analyzing results, and documenting findings.
- Knowledge of quality and reliability tools such as 8D, CAPA, DFMEA, PFMEA, SPC, DOE, gage R&R, Cp/Cpk, or design for reliability.
- Strong data-analysis and problem-solving skills.
- Ability to read and understand engineering drawings, specifications, and technical documentation.
- Strong written and verbal communication skills.
- Ability to work independently, make sound technical judgments, and build strong cross-functional relationships.
- Demonstrated ability to lead projects, mentor others, and influence cross-functional teams.
- Willingness and ability to work on-site in the South Jordan, Utah office Monday through Friday.