Customer Success Manager
Sydney, AustraliaAll locationsSydney, AustraliaWork from Home, Melbourne, Australia Remote
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
As a Strategic Customer Success Manager at FICO, you'll be a trusted executive partner to some of our most important customers, driving transformational outcomes and sustainable growth across a portfolio of high-value accounts. This is a senior, commercially-oriented role for someone who operates naturally at the C-suite level — someone who can connect FICO's platform capabilities to a customer's most pressing strategic priorities, and turn those connections into long-term, expanding partnerships. You will own the full commercial health of your accounts, serving as the primary driver of retention, expansion, and executive alignment. This position requires residence in Sydney or Melbourne.
What you'll bring
- Experience in a senior customer-facing role — such as strategic account management, enterprise customer success, or management consulting — with a strong preference for experience in financial services SaaS or technology.