Client Support Agent
SYDNEY, NEW SOUTH WALES, AUSTRALIA Hybrid
A$75,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce. This role is aligned to Sentral, (part of Global Payments) a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia. As a Client Support Agent , you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.
What you'll bring
- 2+ years' experience in customer service, helpdesk, or software support
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities and work independently
- Customer-focused, solutions-driven mindset
- Passion for technology and learning new systems
- Experience with cloud-based applications and web technologies
- Understanding of customer service best practices and SLAs
- Experience in Education, EdTech, or supporting schools
- Knowledge of SQL, debugging tools, or ITIL principles
- Understanding of SDLC and web-based applications
- Diploma or qualification in IT, Networking, or a related field