Systems Engineer- VMware, VDI, HCI
Tempe, AZ, United States On-site
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About the role
As a part of the Infrastructure team, the Systems Engineer position focuses heavily on working together within the team on projects identified and prioritized by the Infrastructure Manager. Communication with other non-technical groups is required for soliciting business line needs and requirements. Project work is cradle-to-grave, including, but not limited to: design, architecture, validation, implementation, documentation, the technical training of the Service Desk staff to hand off daily support of projects, while serving as a long-term support escalation point. Monitor and maintain existing infrastructure and collaboration with all IT groups to support the internal user base and upholding InfoSec initiatives. Timely response to assigned tickets. Manage and monitoring of systems patching, backup and DR systems and the overall health of the infrastructure. Review thresholds for accurate alerting in tandem with NOC functions. Manage and monitor Endpoint Security and Content Filtering systems, license levels, updates, and threats. Manage and monitor enterprise print systems. Help to identify, create, and maintain areas of workflow automation. Adherence to ITIL standards and change management practices. Occasional travel between locations and other IT projects as assigned by management.
What you'll bring
- Bachelor's degree or equivalent business experience in Computer Science, Business Management, or MIS
- Minimum of 5 years’ experience managing Active Directory in a corporate environment
- Minimum of 5 years’ Server, Desktop, and Network support in a corporate environment
- Minimum of 3 years’ VMware support in a corporate environment
- Experience supporting Office 365 email
- Periodic travel to our San Mateo, CA office may be required up to 15% of your time.
- Working knowledge of project management
- Strong analytical and troubleshooting skills
- Customer service and technical support skills
- Microsoft Certifications/Application Platform experience
- VMWare VCP
- Cisco HyperFlex, CCNA /Security