Jobs in Tokyo, Japan

About the role

We are seeking a technical, results-driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners. You will own the full customer lifecycle from onboarding and deployment to adoption, retention, and expansion, ensuring customers achieve measurable outcomes while building long-term, trusted relationships.

What you'll bring

• Fluent Japanese and English (written and verbal)
• Strong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP).
• 5+ years in Customer Success, Account Management, or Partner Success in a Data Storage, Data Management, or Cloud environment
• Proven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C-Suite.
• Experience managing up to 50 enterprise accounts and OEM/Channel partners
• Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights
• Experience with CS/CRM tools (e.g., Planhat, Gainsight)
• Industry expertise in one of the following industry verticals would be highly regarded: Life Sciences, Healthcare, Energy, or Financial Services
• Total on-target annual earnings of approximately JPY 14,340,000.
• Final base is determined by experience and qualifications.
• Tokyo metropolitan area preferred