Jobs in Troy, MI

About the role

Responsible for supporting and enhancing the organization's Fraud Risk Management and Operations program, with primary oversight of fraud alert monitoring (Level 1) and fraud case investigations (Level 2). Ensures effective detection, investigation, escalation, and resolution of fraud-related activity across products and channels, while maintaining alignment with applicable regulatory requirements, including BSA/AML where applicable.

What you'll bring

• Bachelor's degree or equivalent education and work experience.
• Typically 5+ years with bachelor's or equivalent.
• Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
• Focuses on performance within fraud operations, including alert accuracy, investigative quality, and timeliness.
• Operates within established guidelines
• decisions require validation for non-standard fraud scenarios or high-risk escalations.
• Addresses routine operational issues (e.g., alert queues, case backlogs) with known solutions
• escalates ambiguous or novel fraud patterns.Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards.
• Engages primarily with internal stakeholders, with growing interaction across Risk, Compliance, and Product teams for fraud-related initiatives.
• Executes established processes
• provides frontline feedback to improve fraud detection rules, workflows, and investigative procedures.
• The responsibilities listed above are not all inclusive and may be changed at any time.

Benefits

Locations