Jobs in Van, TX

About the role

Join our team as the expert you are now and create your future.

What you'll bring

• Experience managing and resolving production support tickets, including break-fix issues, troubleshooting, and user support requests.
• Certifications or experience in Financial Assistance and Estimates
• Proven ability to prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction.
• Experience identifying and implementing system enhancements and workflow optimizations to improve application performance and user experience.
• Strong analytical and problem-solving skills with the ability to independently resolve complex issues.
• Experience collaborating with operational, clinical, and technical stakeholders to support application stability and ongoing improvements.
• Experience supporting Epic application optimization initiatives and continuous improvement efforts.
• Hands-on experience with Epic upgrades, including planning, testing, validation, and post-upgrade support.
• Previous experience supporting large healthcare organizations in a production support environment.
• Ability to balance day-to-day operational support responsibilities while contributing to strategic optimization and upgrade projects.
• The estimated base hourly rate range for this job will vary based on multiple factors, including
• not limited to specific skills or certifications, years of experience, market changes, and required travel.

Benefits