Manager, Sales Ops
Waltham, MA - Headquarters On-site
$118,000–$177,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are seeking a Salesforce Solution Architect, Sales Operations to support and enhance our Salesforce ecosystem while helping drive operational excellence across the commercial organization. This role sits at the intersection of Strategic Operations, Sales, and Finance, ensuring Salesforce and related systems effectively support pipeline management, forecasting, reporting, and business processes. Working closely with Strategic Operations leadership, the Solution Architect will help design and implement Salesforce enhancements that improve operational efficiency, data quality, user experience, and business visibility. The role serves as both a trusted advisor and hands-on administrator, helping stakeholders maximize the value of Salesforce and related systems while ensuring long-term scalability and maintainability. In this role, you will become a trusted Salesforce expert and strategic partner to the business—balancing day-to-day administration with thoughtful solution design. You will help ensure Salesforce remains a scalable, effective platform that enables growth, improves decision-making, and supports a high-performing commercial organization through both hands-on execution and collaborative design leadership with the Strategic Operations team.
What you'll bring
- 5–8+ years of experience in Salesforce Administration, Sales Operations, Commercial Operations, Revenue Operations, or a related field.
- EST locations is needed - We just don't have enough overlap with India with other timezones
- Deep hands-on Salesforce administration expertise
- Demonstrated ability to gather business requirements and translate them into scalable Salesforce solutions.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
- Salesforce Administrator Certification.
- Experience supporting professional services, consulting, or life sciences organizations.
- Experience with FinancialForce / Certinia or similar CRM-finance ecosystems.
- Familiarity with CRM and ERP integrations.
- Experience supporting pipeline management, forecasting, bookings, and commercial reporting processes.