Airport Concierge
Arlington, VA On-site
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About the role
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction. Ideal candidates will have at least one year of Customer Service experience. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
What you'll bring
- Good Communication Skills – Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.
- Customer Service Skills – Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.
- Computer skills: Airport Butler Concierge w ill be required to use Airport Butler app to track to track the start and end time of a greet.
- Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
- Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.
- High school diploma or GED
- Be at least 18 years of age.
- Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly
- High proficiency of computer and smartphone skills, including smartphone applications.
- Excellent verbal and communication skills.
- Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.
- Must wear company uniform as outlined and conform to all grooming standards.