Group Product Manager, Client Services
Seattle, WAAll locationsSeattle, WASan Francisco, CARemote, USNew York, NY Hybrid
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About the role
Maven's enterprise business runs on client trust. This role sits at the intersection of client needs and core product: working closely with Client Services and Growth to understand what clients need, identify when custom work is warranted, and own the build from decision through delivery. You are the connective tissue between Maven's market-facing teams and core product. You spend meaningful time on client calls, embedded with client-facing teams, and in RFP processes where product depth matters. You also manage one or more PMs. The right person is deeply fluent in benefits and eligibility systems, comfortable with external stakeholders, and knows how to build a principled framework for what gets built, when, and by whom.
What you'll bring
- 7+ years in product with meaningful time in health benefits, payer systems, or a complex B2B2C environment: eligibility and enrollment fluency is important for this role
- Experience in a forward-deployed or client-embedded product capacity: comfortable owning the product relationship with external stakeholders, not just internal ones
- Experience navigating custom client work in a scaled product org: you know how to evaluate requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product
- Experience managing or mentoring PMs: you develop product talent, not just do the work yourself
- Deep understanding of how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
- Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders
- Hands-on fluency with AI tools as part of how you work today
- High ownership: you operate like a founder, push through ambiguity, and do not wait for direction
- Member empathy that holds even when client pressure is loud and urgent
- You will also be entitled to receive equity and benefits.
- Individual pay decisions are based on qualifications, experience, and skillset.
- Maven embraces a flexible hybrid work model.