OGC Global Verified 47h ago
Customer Experience Insights Project Manager
New York, United States Hybrid
Salary not listedPaySalary not listed
TypeFull-time
Work settingHybrid
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring timely delivery of CX insights and improvements.
What you'll bring
- 4-7 years of experience in Customer Experience, Project Management, Customer Insights, Business Operations, Consulting, or related fields
- Demonstrated experience managing cross-functional projects and stakeholders
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Experience working with customer feedback, survey data, or operational performance metrics
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Excel, PowerPoint, and project management tools
- Experience developing executive-ready reports and presentations
- Experience in consulting, agency, or client-facing environments
- Experience supporting CX, Voice of Customer (VoC), Customer Insights, or Customer Success programs
- Familiarity with journey mapping, customer research methodologies, and CX metrics
- Experience with BI tools such as Power BI, Tableau, or Looker