Technical Product Support Specialist II
US GA AtlantaAll locationsUS GA AtlantaBroomfield, COUS MN MinnetonkaUS PA Pittsburgh GammaSan Antonio, TXOrlando, FLUS MA WilmingtonRaleigh, NCTampa, FLUS CA Palm SpringsAustin, TXUS CA San JoseUS CA IrvineColumbus, OHSalt Lake City, UTPhoenix, AZDallas, TX Remote
$37,440–$58,240 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
Join our team. It’s a great time to be a part of ZOLL! This role is fully remote and open to candidates located in any time zone. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
What you'll bring
- 2–4 years in technical product or customer support
- Advanced Technical Expertise: Strong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systems—allowing for efficient, high-quality technical support and troubleshooting.
- Analytical Problem Solving: Proven ability to identify root causes of complex issues and deliver sustainable technical solutions, clearly documented using the ZOLL Diagnostic Method (ZDM) for rapid resolution and internal knowledge sharing.
- Soft Skills: Exceptional communication and documentation skills, solid problem-solving ability, and a customer-centric mindset.
- Mindset & Values: Enthusiastic about helping others, thrives in a fast-paced environment, and brings curiosity and resilience to every challenge.
- High school diploma required
- ideally in Enterprise and/or SaaS healthcare software.
- a bachelor’s degree or equivalent professional experience is preferred.