Customer service jobs in New York, NY

About the role

This is a single AI-native seat that owns monetization, CRM, and product marketing, and directs campaigns end-to-end from strategy through results. You'll work very closely with the General Manager and cross-functional counterparts day-to-day, especially in your first 6-12 months, as your strategic judgment and independence develop. You'll be one of the most cross-functional people in the US org: partnering with Business Development on monetization, with Growth on campaign strategy, and with Marketing Ops to bring campaigns to life. This role is based in Austin, Texas.

What you'll bring

• Prior experience in marketing ideally in a startup/growth environment.
• Prior experience with CRM platforms (Braze, Iterable, or similar).
• Familiarity with e-commerce, fintech, or rewards/cashback business models.
• Comfort with SQL or a similar data-querying tool.
• ShopBacker Traits
• Agency - We take ownership and act, rather than waiting for permission.
• When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests.
• That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along.
• We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure.

Locations