Consumer Support Specialist - US
New York City, New York, United StatesAll locationsNew York City, New York, United StatesRemote, United StatesSeattle, Washington, United StatesSan Francisco, California, United States Remote
$75,000–$90,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day. We're looking for a Consumer Support Specialist who comes in with strong foundations: someone who knows their way around modern tools, handles high volume without losing quality, and speaks up when they see something worth fixing.
What you'll bring
- You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms
- Strong written communication: clear, direct, and thoughtful at volume
- A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset
- Natural curiosity about how products work, why users get confused, and what could be done better
- Comfort managing your own work in a fast-moving environment- high ownership and high autonomy
- Data driven mindset: you notice patterns and know how to communicate them
- 1-3 years in customer support, operations, or technical role
- Expertise and/or interest in the creative space, AI or both
- Genuine interest in AI, creative tools or both