Customer service jobs in New York, NY

About the role

We are Hiring! We are looking for people who can connect their own personal vision and values into some of what we do at Scope. The primary focus of this role is to prioritize exceptional customer service, ensuring that customer queries are addressed effectively, while also supporting the day-to-day operations. This role also provides support to the US Office Team, US Sales Team and reports to the Operations Manager. This role is based in New York City on a hybrid schedule. However, it may transition to an on-site schedule based on business needs.

What you'll bring

• Specific Knowledge, Skills and Experience
• 3-5 years plus experience in a similar role.
• Excellent MS Word, Excel and Outlook skills.
• Experience of Customer Service and Support.
• Healthcare experience in similar roles an advantage but not essential.
• Experience using CRM and other business software and databases.
• Excellent attention to detail with an ability to remain focused on repetitive tasks.
• Strong planning and organizational skills.
• A proven ability to manage conflicting priorities in busy office environment.
• Ability to work autonomously, and be capable of independently generating, prioritizing, and handling own work.
• Works well with others and supports a team working environment by helping where needed.
• Flexible and willing to work additional hours when required during busy periods.